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Return Policy

RETURNS

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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We do not offer refunds or exchanges on change-of-mind. We only offer exchanges or refunds on faulty items.
To complete your faulty return, we require a receipt or proof of purchase and images of the faulty item sent to saplingcandleco@gmail.com 

Once investigated, we will arrange your refund or exchange.


Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at saplingcandleco@gmail.com.

Exchanges 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at saplingcandleco@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.